A high percentage of website visitors will leave your website if they cannot find the information they want quickly. It is reported that near 60% of visitors to eCommerce stores will abandon their carts if they cannot find what they want.
You can easily lower this rate by proposing quick and direct answers to your visitors questions easily from within your website: The solution; Add a "Live Chat" or sometimes known as "Live Support" service to your website.
Increase Conversion Rates in eCommerce
The opportunity to clinch a deal has a big effect on your overall sales: 15-20% of visitors who immediately talk with retailers get converted into customers.
The Online Chat feature is an instant discussion between the internet user and the retailer. Thus whenever a customer has a question, the e-merchant can answer him or her right away. Furthermore, the retailer can encourage his or her clients to make a purchase by offering reductions or other advantages (such as free shipping) via the chat.
Improve Customer Relations
Live Chat lets you improve customer relations and increase the rate of loyalty. 44% of internet users say that being assisted directly during a purchase on an e-commerce site is the most important feature for them. In addition, an online study found that “85% of visitors that had a live support chat, say they are satisfied to very satisfied, versus only 50% for email.”
Perfect the Buying Experience with Customer Feedback
Talking directly to your customers is also a unique way to understand the how your clients make a purchase: How do they act? What are they looking for? Now you have true feedback from your community that you wouldn’t have received by email (after all, one doesn’t often send an email to explain why they haven’t made a purchase). Listen to them and make changes to your website or webstore according to their feedback.
Live Support is an effective way to have real feedback from your website visitors and increase business online!